Access to Patient Information
All patients have access to their own medical records. You may request to see your medical records in accordance with the “Access to Medical Records Regulations (1990)” at any time. This can be arranged. A member of staff will be present. We will not give access to anybody else requesting information about you without signed authority from yourself. Under certain circumstances, the Courts can request information about patients.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
The average pay for GPs working in Beeston Village Surgery in the last financial year was £68,258 before tax and National Insurance. This is for 2 full-time GP’s and 3 part-time GPs who worked in the practice for more than six months.
Leeds Care Record
Leeds Care Record is a new confidential computer record containing your health and social care information from your GP, hospital, social care or other medical records.
What Kind of Information Will be Shared?
- Problem diagnosis list: so health and social care professionals have a complete record of your care.
- Medications: so everyone treating you knows what medicines you have been prescribed.
- Allergies: to make sure you are not given medicine that might give you an adverse reaction.
- Test results: to speed up your treatment and care.
- Referrals, clinic letters and discharge information: to make sure the people caring for you have all the information they need about other treatment you are having elsewhere.
- Address and telephone number: your up to date contact details.
Can anybody see my records?
Only care professionals directly involved in your care will see your Leeds Care Record. It will not be shared with anyone who is not providing your treatment, care or support. Your details will not be made public, passed on to a third party not directly involved in your care or used for advertising.
How do I Know my Record is Secure?
By law, everyone working in, or for the NHS and adults’ and children’s social care must respect your privacy and keep your information safe. The Leeds Care Record is held on a secure computer system by the NHS in Leeds. The system records everyone who looks at a patient record, the time and date of access and the information they viewed. Data protection laws are clear and are taken seriously. Patient records are regularly checked that your record is only viewed by people who need to see it.
Can I Assess my Leeds Care Record?
Under the Data Protection Act 1998, you can request access to all your information that organisations hold about you, including copies of paper, electronic and combined health records.
Can I opt Out of my Records Being Shared?
You can choose not to have a Leeds Care Record, but sharing your medical and social care information will make it easier to provide the best care and support for you.
If you would like to opt out or have any queries please contact:
Tel: 0113 2064 2013.
Email: [email protected]
Leeds Care Record
Leeds Teaching Hospitals NHS Trust
St James’s University Hospital, Beckett Street
Leeds LS9 7TF
Patient Complaints and Feedback
At Beeston Village Surgery we aim to provide all our patients with a timely, professional and efficient service.
However, we are aware that patients may have a concern or complaint about any aspect of the service provided. If this is the case we would aim to deal with this matter and quickly and amicably as possible.
The practice operates a complaints procedure under the NHS Regulations of 1996, updated April 2009. If you have a genuine complaint please contact our Practice Manager and she will deal with your concerns. A copy of the practice complaint procedure is available upon request.
Rights and Responsibilities of Patients
Please keep appointments – the time is precious. If you cannot keep your appointment please inform us as soon as possible so that we can allocate your appointment to another patient. Patients who regularly fail to attend their appointments will be informed by post that if they continue to miss appointments they may be removed from the practice list.
We expect our patients to behave towards us and our staff in a reasonable manner. Threatening and abusive behaviour is not acceptable and in line with the NHS Zero Tolerance policy, patients may be removed from the practice list.
Summary Care Record (SCR) – Patient Information
A Summary Care Record is an electronic record that’s stored at a central location. As the name suggests, the record will not contain detailed information about your medical history, but will only contain important health information, such as:
• Whether you’re taking any prescription medication.
• Whether you have any allergies.
• Whether you’ve previously had a bad reaction to any medication.
Access to your Summary Care Record will be strictly controlled. The only people who can see the information will be healthcare staff directly involved in your care who have a special smart card and access number (like a chip-and-pin credit card).
Healthcare staff will ask your permission every time they need to look at your Summary Care Record. If they cannot ask you, e.g. because you’re unconscious, healthcare staff may look at your record without asking you. If they have to do this, they will make a note on your record.
You Have a Choice
If you are happy for your information to be uploaded then you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff at reception who will provide you with an opt-out form. More information can be found by clicking here.
Please be aware that if you chose to opt-out of SCR, of the Enhanced Data Sharing Model (eDSM), you must request that separately.
Please see the practice privacy notice for further information under the ‘Our Documents‘ page.